Frequently Asked Questions (FAQ)
Below you will find answers to the most frequently asked questions about our shop, orders, and policies.
Orders & Shipping
How long will it take to receive my order?
Germany:
Processing time: 1–2 business days.
Shipping time: 3–7 business days.
Estimated delivery time: 4–9 business days.
USA:
Processing time: 1–2 business days.
Shipping time: 3–7 business days.
Estimated delivery time: 4–9 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders to Germany and the United States (USA).
Where is your business located?
Boldogidoz is an online-only business serving customers in Germany and the United States (USA).
Returns & Refunds
What if I receive a defective product?
If you receive a defective or incorrect item, please contact us within 30 days of receipt, and we will find a solution.
Can I cancel my order after placing it?
Yes, cancellations are possible within 24 hours of placing your order.
What is your return policy?
We offer a simple and straightforward return process. You can find full details in our Return and Refund Policy.
When will I receive my refund?
Refunds are processed after inspection of the returned item and usually appear within 7 business days.
Product Information
Do you offer warranties?
Yes, all purchases are covered by a 30-day warranty unless otherwise stated.
Do you ship internationally?
We currently ship to Germany and the United States (USA).
Do you have a physical store?
We operate exclusively online to offer our customers better prices and greater product availability.
Can I place wholesale or bulk orders?
Yes, bulk orders are possible. Please contact our support team for more information.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email, which you can use on our Order Tracking page.
Contact Information
Shop name: Boldogidoz
Company name: VNM CAPITAL, LLC
Company registration number: L20000039102
Company address: Hohenfelder Str. 22, 56068 Koblenz, Germany
Email: info@boldogidoz.com
Phone number: +1 386 289 2941
We strive to respond to your inquiries within 24 hours.
Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM (UTC+1)
Saturday and Sunday: closed